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Occupation

Call and contact centre occupations

Call and contact centre occupations receive and respond to telephone calls from potential clients and existing customers regarding the products and services offered by an organisation.

Based on analysing 9441 job ads this job spends 0.0% of the time doing green tasks. A job advert for this occupation has on average 14 skills asked for, of which 0.3% are green skills. The pay band for this job is between £20,000 - £21,898.

Top regions

At the point of upload, job adverts are tagged with a specific location. These locations are standardised to ITL 2 (International Territory Levels) codes. For each ITL region, we divide the proportion of job adverts for an occupation by the proportion for all occupations - this gives us a measure of which regions have proportionally more or less job adverts for each occupation - we call this the "location quotient". We display the ITL regions with the highest location quotients for this occupation.

Northern Ireland
Northumberland and Tyne and Wear
Merseyside
Derbyshire and Nottinghamshire
West Central Scotland

Top green skills for this occupation

For each job advert we extract the green skills it asks for. We display the 5 most commonly asked for green skills for this occupation.

Carry out training in environmental matters

Found in 51 job ads (17.4%)

Implement environmental protection measures

Found in 34 job ads (11.6%)

Inform customers environmental protection

Found in 32 job ads (10.9%)

Collaborate on international energy projects

Found in 24 job ads (8.2%)

Engage others in environment friendly behaviours

Found in 14 job ads (4.8%)

Top skills for this occupation

For each job advert we extract the skills it asks for. We display the 5 most commonly asked for skills (green or not) for this occupation.

Communication

Found in 3198 job ads (4.6%)

Customer service

Found in 2626 job ads (3.8%)

Answer incoming calls

Found in 2072 job ads (3.0%)

Demonstrate enthusiasm

Found in 1928 job ads (2.8%)

Attend to detail

Found in 1760 job ads (2.5%)

Industries

We extract industry information from job adverts using the way the company is described in the advert. We display the most common industries job adverts in this occupation are linked to.

Financial service activities, except insurance and pension funding

Found in 844 job ads (15.1%)

Activities of call centres

Found in 511 job ads (9.2%)

Retail trade, except of motor vehicles and motorcycles

Found in 406 job ads (7.3%)

Wholesale trade, except of motor vehicles and motorcycles

Found in 335 job ads (6.0%)

Hospital activities

Found in 269 job ads (4.8%)
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About this analysis

This analysis has been compiled by measuring the greenness of online job adverts. You can read more about the methodology here.